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Common Questions

  • Where are you located, and am I in your service area?
    We're located in Big Lake, Minnesota, specifically Orrock Township. Our service area includes: Big Lake Zimmerman Elk River Becker Nowthen Princeton Albertville Saint Michael Otsego Ramsey Rogers
  • How big is your business?
    We started as a small, two-person operation. But have since added additional pet professionals to help us keep up with ever-increasing demand. When you join the Oh, Fur Pet's Sake pack, you'll meet with one or two of our pet specialists to ensure we're all a good fit. That specialist will be assigned based on where you're located, the services you're interested in, and which team member has availability. The person you initially meet will be your primary sitter. If you meet with a second sitter, they will serve as your backup care provider. We will never have someone you and your pets have not met enter your home unless it's an emergency. The sitter/pet bond is unique and needs to be fostered and protected. That's why we always strive to have at most two care providers for each home.
  • Do you provide pet care at your home?
    No. We don't provide care at our homes. We provide pet care at the pet's own home, where they are most secure and comfortable. Our overarching mission is to always adhere to the pet's routine. By changing as little as possible in your pet's environment, they stay happy and calm when you cannot be with them. Our professional pet sitters are dedicated to providing personalized care and attention to your furry friends in the convenience of their familiar surroundings. This ensures that your pets feel safe, happy, and loved while you are away. View our services for a complete list of how we can help you and your pets.
  • What is your cancellation policy?
    Yes, we have a flexible cancellation policy because we understand that life happens. Daily Walks and Visits We request a minimum of 24 hours notice for cancellations for daily pet visits and walks. Vacation Visits and Overnight Stays We require a minimum of 72 hours notice for vacation and overnight pet care cancellations. Cancellation Fees Cancellations made within the specified timeframe will not incur any charges. Cancellations made with less notice than the required timeframe will be subject to a cancellation fee equivalent to 50% of the total booking cost. Emergency Situations We understand that emergencies happen. If you are in a sudden, unavoidable situation, please get in touch with us immediately. We will assess and handle the situation with the utmost understanding and flexibility. Rescheduling We encourage rescheduling whenever possible. If your plans change, please let us know, and we will do our best to accommodate your new schedule without additional charges.
  • Do you provide overnight pet sitting?
    Q: Do you provide overnight pet sitting? A: Yes! At Oh, Fur Pet's Sake, we understand the importance of providing round-the-clock care for your furry family members. While most pets do not require someone to sleep next to them all night, we recognize the peace of mind it gives pet parents, especially for pets with special needs. Our overnight pet sitting service is part of our 24-hour care package, ensuring that your pets receive the attention and care they need at any time of the day. We do not charge extra for additional daytime care, as we believe in offering comprehensive and continuous support for your pets. So whether it's the middle of the night or the middle of the day, you can trust us to be there for your pets when they need us most. Read more on our overnight services page.
  • Do you charge extra for multiple pets or different care needs?
    No, our prices are the same regardless of how many pets you have and their care needs. We understand the joy and responsibility of having multiple pets and don't believe in penalizing you for being an animal lover. Our pricing remains consistent whether you have one pet or a whole menagerie. We are committed to providing affordable and reliable care for all of your furry friends. However, an additional fee may be charged if the care exceeds the allotted time of the booked visit.
  • How much do your pet sitters earn?
    At Oh, Fur Pet’s Sake, we believe in giving our pet sitters more than just a pat on the back – we’re all about rewarding them with a larger slice of the pie. Unlike the average pet sitting business, our sitters take home a very substantial portion of your payment. Why? Because their commitment and expertise deserve more than just a scratch behind the ears. Ensuring our pet sitters receive a living wage isn’t just about keeping tails wagging – it’s about recognizing their invaluable role in your pets’ lives. Happy, well-compensated pet sitters are motivated to provide top-notch care, guaranteeing your fur babies get the attention and love they deserve. When pet sitters are adequately rewarded, they’re likelier to stick around, creating a consistent and reliable relationship for both pets and owners. Additionally, our team of professional pet sitters isn’t just your run-of-the-mill bunch. They’re seasoned caregivers with a wealth of experience under their collars. From panicky pups to finicky felines, they’ve seen it all and know how to make your pets feel like royalty in your absence. So, when you choose Oh, Fur Pet’s Sake, you’re not only pampering your pets – you’re investing in pet sitters who pour their hearts and souls into their work and are rewarded for it in a way that sets them apart from the pack.
  • Are you insured, bonded, and licensed?
    Yes, at Oh, Fur Pet's Sake, we take your pets' and home's safety and security very seriously. We are insured and bonded through Business Insurers of the Carolinas, providing peace of mind knowing that your beloved pets and home are protected. Additionally, our pet care specialists have undergone an extensive background check to ensure their trust and professionalism. Furthermore, we are a legal LLC registered with Minnesota, demonstrating our commitment to operating with integrity and accountability. You can trust that your pets and home are in good hands with Oh, Fur Pet's Sake.
  • What types of pets do you care for at Oh, Fur Pet's Sake?
    At Oh, Fur Pet's Sake, we are dedicated to providing exceptional care for a wide variety of pets. We are experienced in caring for dogs, cats, small animals (such as rabbits, guinea pigs, and hamsters), spiders, hermit crabs, reptiles of all kinds (including snakes, lizards, bearded dragons, and turtles), and birds. We understand that each pet has unique needs and are committed to ensuring their comfort and well-being while you are away. Our team is trained to handle different species, and we take the time to understand the specific requirements of each pet in our care. Whether your pet has fur, feathers, scales, or exoskeleton, you can trust Oh, Fur Pet's Sake to provide compassionate and professional pet sitting services.
  • Why hire Oh, Fur Pet's Sake over a friend, neighbor, or random stranger?
    We all see the posts on Facebook. Someone is asking for pet sitter recommendations. Before long, a dozen people are offering to help. Even when those people have the absolute best intentions, we've seen things go very wrong. Read our blog post about why hiring a professional sitter is the better option for your pets.
  • Can I see your service agreement?
    Oh, Fur Pet's Sake Pet Sitting Service Agreement Terms and Conditions Oh, Fur Pet's Sake agrees to provide reliable, caring, and trustworthy pet sitting, dog walking, and other applicable pet care services. In consideration of the services and as an express condition thereof, the Client expressly waives and releases Oh, Fur Pet's Sake from all claims against the company, its owners, employees, and representatives, except those arising from negligence or willful misconduct on the part of Oh, Fur Pet's Sake. The Client agrees to notify Oh, Fur Pet's Sake of any concerns within 24 hours of completing the services. The Client agrees to pay all charges accrued for services rendered and understands that payment is due upon completion of services. Failure to submit payment for services rendered will necessitate pre-payment for all future bookings to secure reservations. Oh, Fur Pet's Sake shall exercise all precautions against sickness, injury, escape, loss, accidents, or death of Client's pet(s). Oh, Fur Pet's Sake is not responsible for sickness, injury, escape, loss, accidents, or death of the Client's pet(s) unless caused through negligence or willful misconduct by Oh, Fur Pet's Sake. The Client agrees that no other persons will have access to the home before, during, or immediately after Oh, Fur Pet's Sake's services have been rendered. Oh, Fur Pet's Sake does not accept liability for other persons who will be in your home before, during, or immediately after our services have been rendered. The Client represents and warrants that the pet(s) are vaccinated and comply with all local, state, and federal laws and regulations. The Client agrees to identify all video and audio devices located inside and outside the home before the start of any service. These devices will not operate in any bedroom or bathroom designated for Pet Sitter use. The Client accepts responsibility for all medical expenses and other damages resulting from an injury to the Pet Sitter, other persons, or other animals caused by the Client's pet(s) or negligent act. The Client agrees to indemnify, hold harmless, and defend Oh, Fur Pet's Sake in case of a claim by any person injured or otherwise damaged by the Client's pet(s) or negligent act. Oh, Fur Pet's Sake reserves the right to charge a cancellation fee of 100% of the scheduled visits for services canceled less than 24 hours before the scheduled service. Oh, Fur Pet's Sake reserves the right to charge a cancellation fee of 100% of the scheduled visits when the Client fails to cancel scheduled service and the Pet Sitter arrives at the Client's home to find services are not needed. Holiday Service Fee: An additional fee will be applied to each scheduled service for the holidays listed below. This fee goes to the pet sitter in its entirety. Applicable holidays: Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day Oh, Fur Pet's Sake reserves the right to temporarily connect a tracking device to the Client's pet(s) to track pet(s) while it's in the Pet Sitter's care. Oh, Fur Pet's Sake reserves the right to temporarily connect a video device to the Client's home network to monitor the pet(s) while the Pet Sitter provides overnight sitting in the Client's home. Oh, Fur Pet's Sake reserves the right to terminate this contract at any time if the Pet Sitter, in their sole discretion, determines that the Client's pet(s) poses a danger to the health or safety of itself, other pets, other people or the Pet Sitter. If concerns prohibit the Pet Sitter from caring for the pet, Oh, Fur Pet's Sake will attempt to contact the Client to arrange alternative care. If the Client cannot be contacted, the Client authorizes Oh, Fur Pet's Sake to place the pet in a licensed kennel, with all charges arising to be the Client's responsibility. Oh, Fur Pet's Sake reserves the right to refuse service to any Client at any time and for any reason. This document gives Oh, Fur Pet's Sake and its representative authorization to enter the Client's listed address to perform agreed-upon services. The Client expressly gives Oh, Fur Pet's Sake the authority to employ a locksmith on their behalf and to promptly reimburse Oh, Fur Pet's Sake for all costs incurred in the event of a malfunction of the lock, keys, or automatic door opener. Oh, Fur Pet's Sake is not liable for any loss or damage in case of a burglary or other crime that should occur while under this contract. The Client agrees to properly secure the home before leaving the premises. Oh, Fur Pet's Sake will re-secure the house to the best of its ability at the end of each visit. In the case of an emergency, inclement weather, or a natural disaster, the Client authorizes Oh, Fur Pet's Sake to use reasonable judgment for the care and well-being of the Client's pet(s) and residence. Oh, Fur Pet's Sake will reasonably maintain service during these conditions but reserves the right to adjust the service schedule based on the Pet Sitter's sole discretion. The Client is responsible for ensuring that all access points, walkways, and driveways are cleared of snow and ice to allow the pet sitter safe entry. If the pet sitter cannot safely access the home due to inadequate snow removal, the scheduled visit will not be performed, and the client may still be charged for the visit. Oh, Fur Pet's Sake is not responsible for any damages beyond the control of the Pet Sitter. The Client is responsible for supplying the necessary equipment and supplies needed for the care of their pet(s), including, but not limited to, a sturdy, well-fit harness or collar and leash for walks or, in case of emergencies, pet food, medications, identification tags, litter boxes, cat litter, and cleaning supplies. In addition, the Client authorizes any purchase necessary for the satisfactory performance of duties. Costs of all assets and related service fees will be reimbursed to Oh, Fur Pet's Sake within 14 days. The Client authorizes the use of pet(s) pictures on websites, social media, and marketing materials for promotional purposes. The Client authorizes this contract to be valid approval for services, permitting Oh, Fur Pet's Sake to accept all future in-person, telephone, online, mail, or email reservations and provide services without additional signed contracts or written authorizations. The Term of this document applies to all pets owned by the Client, including all new pets that the customer obtains on or after the date this document was signed. I have read the above terms and conditions. I know, understand, and agree to all of them. By clicking "Accept," I accept this document as a contractual agreement.
  • How do I schedule and pay for your services?
    At Oh, Fur Pet's Sake, scheduling and paying for services is easy and convenient. You can schedule our services through our user-friendly app, where you can also manage your automatic payments and keep updated notes on each of your pets. Our app puts you in constant contact with us, so you'll always know when we arrive to care for your pets. Additionally, you'll receive visit reports that include photos and GPS details for any outdoor activities, providing peace of mind while you're away from your beloved pets. With our streamlined app, scheduling and paying for pet care needs has never been simpler. Sign up now
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